unofficial microsoft.public.money FAQ and A
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Q) Where else can I go for help?
A) First, use the resources Microsoft provides with the product. On-line help has always been provided with Money and the amount and richness of this information has improved with every version of Money. Money 2002 comes with audio and video help, the traditional help file, the on-line Money user's guide, links to Microsoft resources on the web, the "Managing Your Finances…" book, and help for former Quicken users. Money 2003 omitted the book in favor of a book of ads. (Not many people read the old book. It's hard to imagine the ads will be more effective at reaching Money users.) Many of the "how-to" questions posed in the newsgroup are answered in on-line help.
Money 2005 moved the on-line help to "on-net". This complicates access to help for users who do not have continuous broadband connections. Likewise, Microsoft removed the audio help completely and removed most of the instructional videos.
Microsoft has finally linked many of the Money support resources to one support web page.
There is this newsgroup. The Microsoft news server has several months of this group available. Repeatedly "get more headers" until you have all of the messages and search from there. See "How can I make my posts here more likely to get answers?" for advice about posting to the newsgroup. If newsreaders make you uncomfortable or your proxy server blocks NNTP, there is also a web interface to the newsgroup.
groups.google.com has year's worth of posting from this news group and a very sophisticated search capability. Select Advanced Groups Search and enter "microsoft.public.money" in the newsgroup field.
There is a Yahoo! group on the subject, though it seems to have very little traffic and it does post a public membership directory, which may put you off.
The Microsoft Knowledge Base has lots of "how-to" answers and some--but by no means all--of the bugs and issues Microsoft knows about.
Glyn Simpson has an excellent page at mvps.org--it has some unique items tailored to the UK version of Money along with much else.
There used to be lots of books available for users of Microsoft Money. Perhaps a lot of them ended up getting pulped as there are fewer now. No endorsements are offered.
Opening a support incident with Microsoft Support may be the only possible solution to many installation, setup, crash and data file corruption issues. But remember, you bought the program for less than $100--in some cases a LOT less--and they will not fly programmers to your house to debug your problems.
References:
Amazon Microsoft Money books
Glyn Simpson's Money MVP page
groups.google.com
Microsoft Support Incident
Microsoft Support Money Page
microsoft.public newsgroups via web (select English/Money/Money General)
MS Support
MSKB
newsgroups: microsoft.public.money on Microsoft news server
Yahoo! Money group
Please see this disclaimer if you are using Money 2005 or this comment if you are using Money 2006.
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Last update: 10 December 2006 |
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